Thank you all! My updated understanding:
1. Compassion as a natural response refers to our response to suffering when we have 'polished' away delusions realizing that there is no separate self (gradual process). The intention and action to help come naturally and don't need to be forced.
2. Compassion is to empathize with yourself or others, but it is ALSO the intention to, and the act of trying to, reduce or eliminate suffering. Some problems/suffering can be solved now, some later, some only partly, some you can only influence, and some are just to be accepted and embraced. To identify suffering, discern what you should do about it, and implement that solution is all compassion.
3. Practice compassion deliberately (even though it doesn't always come spontaneously)
4. Problem-solving is a useful technique to practice compassion (identify, understand, develop solutions, test, etc.). Think of it as "suffering-solving". BUT you have to identify the right problem to solve (ref. Zenkon's post about a spouse who wants only to be understood)
Michael
SatToday